Getting Started FAQ
How to open a live trading account?
Just click on the Open Account button and follow an easy step-by-step process which you should be able to complete in just a few minutes and in no time, you will be trading live. Once you have filled out the required information, you can make your initial deposit and start trading.
How soon can I start trading?
In most cases, you will be able to start trading as soon as your deposit reflects in your trading account. This will depend on how you make your initial deposit. Many methods reflect almost instantly. The account verification process may take up to 1 business day if we require additional documents or if you are opening a corporate or trust account. If your account is already verified, you’ll be able to start trading as soon as the account is funded.
Can I have multiple account?
You can have multiple accounts but you need to contact our customer support staff who will assist you in creating the proper accounts.
What is the minimum opening deposit?
For CFD accounts, the minimum opening balance is $250 in the base currency. For MT4 (MetaTrader), the minimum opening balance is 250 in the base currency.
Do I need to download software?
Our advanced WebTrader platform does not need any software to run and can be used on any browser. If you have an MT4 account, downloading and the installation of the MT4 platform is required on your PC and mobile devices. If you wish to trade on your mobile device, you will have to install the NSXCOIN mobile app on your device.
Can I trade on my mobile device?
Yes, just login to your trading account profile as you do from the regular webtrader.
FAQ My Account
Personal Account FAQ
I forgot my password can I get a new one?
Locate the Lost Password link located near the Sign In button and follow the steps. You can get a new password by following these steps or you can contact customer support by phone or email for assistance.
Can I change the leverage on my account?
If you are trading on an MT4 account, then you can request this within the client portal. Otherwise, you can send an email to [email protected], clearly stating your account number, account name and your desired leverage. When using the WebTrader platform, you can only choose between a leveraged account and a non-leveraged account, which would have been selected during the application process. If you wish to switch between a leveraged or non-leveraged account, then please email [email protected] with your request.
Can I change the currency value in my account?
You may but this is an involved process and requires the direct assistance of the customer support desk. Please contact them directly. You can also open a second account in an alternative currency.
Can I manage and trade my spouses account?
You can if your spouse has given you the authority and the passwords so that you can trade. In most cases if you need to contact us, the account holder will be required to verify your status.
Can I change my account type?
You can always upgrade to a higher level account. Please contact customer support or your account manager for assistance.
How can I fund my account?
NSXCOIN currently accepts wire transfers, cheques, and credit cards (Visa/Mastercard) and most third-party payment providers. We also regularly add more options. If you do not see the method you would like to use, please contact our customer support team.
What currencies can I hold in my account?
NSXCOIN offers multiple funding currencies for our accounts which include crypto currencies. Our standard default is the BTC, EUR or the USD, and for any other type of currency, please contact our support staff who will assist you accordingly.
How quickly are my deposits posted to my account?
This all depends on your payment method. Most credit cards and many third-party provider services are posted within minutes. Wire transfer, cheques and some payment methods can take several days to reflect in your account. Please check with customer service if you have any questions.
How do I make a withdrawal?
If you’re withdrawing for the first time, it is likely that we’ll need to verify your identity. This is normally done by re-sending a copy of a government issued photo ID such as a driver’s license, proof of age card or passport from your primary email address, along with a filled and signed withdrawal request form. For future withdrawals, all you’ll need to do is just send an email to [email protected] from the email that we have on file along with your account number and withdrawal amount to inform us.
How long does a withdrawal take to be processed?
The in-house processing of withdrawals is automated and is usually done within a few hours, if all your paperwork is in order. Wire transfer withdrawals normally take up to between 2 – 5 business days to reflect in your account if all the necessary information is provided. Credit card refunds, up to the net aggregate amount of the deposits made, can take up to 4-5 business days, depending on the banking institution for your credit card processor.
Are my funds secured?
NSXCOIN is legally required to preserve liquid capital that is sufficient to cover all client financial activities. Investor funds are insured and held in segregated fiduciary bank accounts that can only be used for client payments. These funds exist off the company’s balance sheet and cannot be used to pay company expenses in the improbable case of bankruptcy.
FAQ Safety & Security
Security and Privacy
What documents do I need to provide?
In order to verify your account, you will need to send the following documents: A valid proof of residence document which is any recent utility bill (gas, water), local authority bills, credit card or bank statement from the last 3 months, where your name or entity type and residential address can be clearly verified. In addition, a valid government issued license, showing your full name and address, must be provided. Keep in mind that if your address is on the back of the card, then we will need a copy of the front and back of the card. We have no control over these requirements as they are set by government and international laws as well as by the regulators.
Why do I have to supply all this background information?
International law requires that we verify your identity, plus the regulator requires that we verify your experience and understanding of the risk in trading as a protection for you. We run a suitability test in order to evaluate whether our products are appropriate for you. We are required by law to run this test for every new client, under our current regulatory environment.
Are my deposits safe?
Your funds are held with an approved, top-tier bank in Australia. NSXCOIN, in accordance with regulations, holds client money at a nominated account, separate to NSXCOIN‘s operating money. Client money is paid into the NSXCOIN segregated account and can only be used as permitted, under the strict client money provisions. All monies are dealt with according to the guidance of the Client Money Rules, under the Corporations Act.
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